Help Center
Support
Real people, one inbox. Email us and include your account email and order reference — that is usually all we need to resolve a payment, exam or access issue.
Payment & refund support
Billing questions, duplicate charges, invoices, coupon problems and refund requests.
contact@secbyte.orgExam & programme support
Vouchers, booking an attempt, interrupted exams, results, certificates and enrolment questions.
contact@secbyte.orgTechnical & account support
Sign-in problems, access issues, accessibility barriers and platform bugs.
contact@secbyte.orgContact details
- contact@secbyte.orgGeneral, sales, billing, refunds and privacy requests
- +880 1680 032529 · +880 1521 729165Voice and WhatsApp
- Email replies within 1–2 business daysSupport is handled remotely; phone availability varies, so email is the fastest route
- Legal entity: SecByte LLC, registered in the State of Wyoming, United States (registration #2026-001857194)
Prefer a form?
Use the contact form for enterprise programmes, partnerships, accreditation questions and cybersecurity service enquiries.
Policies
Frequently asked questions
How and when do I get access after paying?
Everything SecByte sells on this site is delivered digitally to your SecByte account — there is nothing to ship. Card payments normally activate your voucher or enrolment within a few minutes of the payment confirmation reaching us. Manual or offline payment methods require our team to verify the proof of payment first, which is usually completed within 1 business day.
Where do I find my order reference?
It is shown on the confirmation page after payment and in your dashboard under Payments. Quote it in any support email so we can find your transaction quickly.
Can I get a refund?
Unused exam vouchers, courses and programme enrolments are refundable within 14 days, subject to the usage conditions on the Refund & Cancellation Policy page. Once an exam attempt starts, the voucher is consumed and is no longer refundable.
How long is an exam voucher valid?
Vouchers are valid for 12 months from issuance unless the product page states otherwise, and are tied to your account. Validity is shown on the product page and in your dashboard.
Do you charge a recurring subscription?
Certification vouchers, courses and diploma enrolments are one-time payments. If a recurring plan is offered to you, the billing interval, price and renewal behaviour are shown on the checkout page before you pay, and you can cancel any time from your dashboard — cancellation takes effect at the end of the paid period.
How do coupons and scholarship awards work?
Coupons are single-use unless stated otherwise, non-transferable, tied to specific products, and cannot be combined. Full terms are on the Promotions & Coupon Terms page.
Who processes my payment?
Payments are processed by our authorised payment service providers, including Stripe. Card details are handled by the processor under its own security and privacy practices; SecByte does not receive or store full card numbers.
How do I verify a SecByte credential?
Anyone can check a credential without an account using the certificate number or verification ID on the Verify Certificate page.